Shipping policy

Shipping Policy – Alex Wellness

At Alex Wellness, we are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below for complete details.

1. ORDER PROCESSING TIME

  • All orders are processed within 1–2 business days after payment confirmation

  • Orders are not processed or shipped on weekends or public holidays

  • During high-demand periods, processing times may be slightly extended

2. SHIPPING TIME & DELIVERY ESTIMATES

Estimated delivery times:

  • United States: 3–7 business days

  • International Orders: 7–15 business days

Please note that these are estimated delivery times and may vary based on location and external factors.

3. SHIPPING CHARGES

  • Shipping costs are calculated at checkout based on your location

  • We may offer free shipping promotions from time to time

4. ORDER TRACKING

  • Once your order is shipped, you will receive a tracking number via email

  • You can use this tracking number to monitor your shipment status

5. SHIPPING DELAYS

While we strive to deliver your order on time, delays may occur due to:

  • Carrier issues

  • Weather conditions

  • Customs processing (for international orders)

  • High shipping volumes

Alex Wellness is not responsible for delays caused by external factors beyond our control.

6. INCORRECT OR INCOMPLETE ADDRESS

  • Please ensure all shipping details are accurate at checkout

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer

  • Additional charges may apply for reshipping orders

7. LOST OR STOLEN PACKAGES

  • Once a package is marked as delivered by the carrier, Alex Wellness is not responsible for lost or stolen items

  • If your package is missing, please contact the shipping carrier directly

  • We will assist you where possible

8. INTERNATIONAL SHIPPING

  • International orders may be subject to customs duties, taxes, or import fees

  • These charges are the responsibility of the customer

  • Delivery times may vary depending on customs clearance

9. SHIPPING RESTRICTIONS

We reserve the right to refuse shipping to certain locations if required by law or due to logistical limitations.

10. CONTACT INFORMATION

If you have any questions regarding shipping, please contact us at:

📧 contact@alexwellness.shop

By placing an order with Alex Wellness, you agree to this Shipping Policy.