Privacy policy

Privacy Policy (CCPA/CPRA & US Compliant)

 

Last Updated: 30-03-2026

Alexx Wellness ("Company", "we", "our", or "us") operates this website and provides products and services through Shopify ("Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our store.

1. Personal Information We Collect

We may collect the following categories of personal information:

  • Identifiers: Name, email address, phone number, shipping/billing address, IP address

  • Financial Information: Payment details (processed securely via third-party providers)

  • Commercial Information: Purchase history, cart activity, product preferences

  • Internet Activity: Browsing behavior, interactions with our website

  • Device Information: Browser type, operating system, device identifiers

2. How We Collect Information

We collect information:

  • Directly from you (when placing orders, signing up, contacting us)

  • Automatically via cookies and tracking technologies

  • From service providers (Shopify, payment processors, analytics tools)

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve website performance and user experience

  • Send marketing and promotional communications

  • Prevent fraud and enhance security

  • Comply with legal obligations

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember user preferences

  • Analyze traffic and performance

  • Deliver targeted advertisements

You can control cookies through your browser settings.

5. Sharing of Personal Information

We may share your information with:

  • Shopify and payment processors

  • Shipping and logistics partners

  • Marketing and advertising partners (e.g., Facebook, Google)

  • Analytics providers

We do not sell personal information for money, but we may share data for advertising purposes, which may be considered a "sale" under California law.

6. Your Rights Under CCPA/CPRA (California Residents)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how we use it

  • Request access to your personal data

  • Request deletion of your personal data

  • Request correction of inaccurate data

  • Opt-out of the sale or sharing of personal data

  • Limit the use of sensitive personal information

  • Not be discriminated against for exercising your rights

To exercise your rights, contact us at: contact@alexwellness.shop

7. Do Not Sell or Share My Personal Information

You have the right to opt out of the sale or sharing of your personal information.

To opt out, you may:

8. Sensitive Personal Information

We do not intentionally collect sensitive personal information such as health data or biometric data. If collected, it will only be used as necessary to provide services and comply with legal obligations.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

10. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

11. Children's Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal data from children.

12. International Data Transfers

Your information may be processed outside your country, including the United States, where data protection laws may differ.

13. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions or wish to exercise your rights, contact us at:

📧 contact@alexwellness.shop

15. Authorized Agent Requests

You may designate an authorized agent to make a request on your behalf. We may require verification of your identity and authorization before processing such requests.

This Privacy Policy is designed to comply with applicable US privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).